Return & Refund Policy

At Virtue Candles, I want you to be happy with your purchase. Because each candle is carefully handcrafted, I ask that you review the following return and refund policy before placing your order.

Returns

Virtue Candles accepts eligible returns requested within 5 calendar days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused, unburned, and in its original condition

• Be returned in its original packaging

• Include your receipt, order number, or other proof of purchase

To request a return, please contact info@virtuecandles.com within the 5-day return period. Please include your order number and a brief description of the reason for the return.

Please do not send an item back before your return has been approved. Once your return request is approved, you will receive return instructions and information regarding the return shipping process.

Returns should be sent to:

Virtue Candles
Attn: Returns
PO Box 1990
Toa Baja, PR 00951

This 5-day return period applies to eligible returns based on our voluntary return policy and does not limit any rights or remedies provided to consumers under applicable law, including rights relating to defective, damaged, misrepresented, or unsuitable merchandise.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at info@virtuecandles.com.

Please provide your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.

If the item is confirmed to have arrived damaged, defective, or incorrect, Virtue Candles will work with you to provide an appropriate resolution, which may include a replacement or refund.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Puerto Rico law.

Non-Returnable Items

For hygiene, safety, and product-quality reasons, the following items are not eligible for return under our voluntary return policy:

• Used or burned candles

• Items that have been damaged after delivery through improper use or handling

• Sale or clearance items

• Gift cards

• Custom or personalized items

These exclusions do not apply when a product is defective, damaged upon delivery, incorrect, does not serve the purpose for which it was purchased, or otherwise qualifies for a remedy under applicable law.

Exchanges

We do not offer direct exchanges.

If you would like a different item, the quickest option is to request a return for the eligible original item and, once approved, place a new order for the item you would like.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for the cost of returning the item.

For approved returns involving a damaged, defective, or incorrect item, Virtue Candles will provide instructions regarding return shipping.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days of the return being approved.

Your bank or credit card provider may require additional time to process and post the refund to your account.

If you have not received your refund after 15 business days from the date we confirm that your refund was issued, please contact us at info@virtuecandles.com.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@virtuecandles.com.

Because orders are handmade and preparation begins shortly after purchase, cancellation requests cannot be guaranteed once an order has entered the preparation or shipping process.

If an order cannot be fulfilled within the timeframe advertised at the time of purchase, we will communicate the delay and provide any cancellation or refund options required by applicable law.

Contact Us

If you have questions about returns, refunds, damaged items, or exchanges, please contact us:

Email: info@virtuecandles.com
WhatsApp Business: +1 (939) 336-2599

Virtue Candles
PO Box 1990
Toa Baja, PR 00951